Privacy Policy

Information we collect

When you submit our quote form, we collect the information you provide so we can respond to your request:

• Your name, email address, and phone number.
• The service you are interested in.
• On the full quote form: property type, project size, your timeline, and any project details you write.
• The free-text "project details" field may contain whatever you choose to type, so please avoid including sensitive information you do not want to share.

Marketing attribution (with your consent)

If you accept marketing cookies in our cookie banner, we capture a small amount of campaign information so we can understand which marketing campaigns bring people to our site. If you decline, none of this is captured or sent.

• Campaign tags from the link you arrived through (utm_source, utm_medium, utm_campaign) and the Google Ads click identifier (gclid), if present.
• The web address that referred you to our site and the page you first landed on.
• When you consent, this is stored in your browser's sessionStorage under the key "pe-attribution" on a first-touch basis (the first visit wins). It lives only in your browser, is cleared when you close the tab, and is sent to us only when you submit the form. If you later decline, we remove it.

Technical data

When you submit the form, your IP address is read on our server only to verify the anti-spam check (Cloudflare Turnstile). We do not store your IP address.

How we use your information

• To respond to and follow up on your quote request.
• To contact you about our painting services.
• To understand which campaigns drive enquiries so we can improve our marketing.

Who we share it with (service providers)

We use a small number of trusted service providers to operate the site and handle your request. We share your information with them only as needed for these purposes:

• Resend — delivers your lead to us by email.
• Our CRM at crm.seoexpertsottawa.ca — stores your lead and the attribution data so we can follow up.
• Cloudflare Turnstile — protects the form from spam.
• Our hosting providers (Cloudflare and Vercel) — serve the website.
• We do not sell your personal information.

Cookies & local storage

• We do not set advertising or analytics cookies on this site today.
• We store your cookie choice in your browser's localStorage (key "pe-consent") so we can remember whether you accepted or declined. You can change your choice anytime using the "Cookie preferences" link in the footer.
• If you accept, we use your browser's sessionStorage for the marketing attribution described above. If you decline, we do not.
• Cloudflare Turnstile may set its own functional storage to perform its anti-spam check.

Data retention

We keep your information only as long as needed to respond to your request and for ordinary business records.

Your rights (Canada / PIPEDA)

Under Canadian privacy law (PIPEDA), you can ask to access, correct, or delete the personal information we hold about you. To make a request, email us at info@paintexperts.ca.

Children

This site is not directed at children, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the latest version.

Contact us

If you have any questions about this Privacy Policy or your data, contact us:

PaintExperts Ottawa

Email: info@paintexperts.ca

Phone: (613) 801-7316

Address: 2172 Robertson Rd, Ottawa, ON K2H 9S1